Friday, March 4, 2011

Schiffman's "Telesales" Continued

Chapter 13 - Count the "No" Answers

  • How many "No" answers do I get in a single day. Write that number down and compare it to the "Yes" answers.
  • Here is one of the most imporatant ratios that Schiffman's claims is valid no matter the industry..
20:5:1
What this means is for every 20 initial contact (serious discussions/presentations with Decision Makers), I will get 5 Prospects which in turn will result in 5 Sales.


In other words:

IC - P - S

IC = Initial Contacts
P = Prospects
S = Sales

The definition of a PROSPECT = Someone who has agreed to play ball with me
  • How many initial contact does it take me to develop a single prospect. How many prospects do I now have? How many must I replenish my base with whenever I make a sale (5! 5 for every single sale..). The lesson here is ALWAYS BE PROSPECTING
  • Initial Contact require follow through; Know difference between CONTACT and PROSPECTS